First payment
If you are not happy after your first paid month or first paid year, ask for a refund within 14 days of that payment and we will refund it in full.
Renewals
- Monthly renewals are not refunded, but you can cancel at any time to stop the next one.
- Yearly renewals can be refunded in full if you ask within 7 days of the renewal date.
Downgrades and cancellations
When you cancel or move to a smaller plan, your current plan stays active until the end of the period you paid for. We do not give partial refunds for unused days, except where the law requires it.
What is never refundable by us
- Google Play and App Store developer fees, which you pay directly to the stores.
- Payment gateway fees charged on your customers' payments.
- Plans suspended for breaking the Terms of Service or the Acceptable Use policy.
Service problems
If a problem on our side keeps your app from working for a long stretch, we will credit or refund the affected period even outside the windows above.
How to ask
Send your request through the Contact us page with the email on your account and the business name. Approved refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank.